Hive, a video communication market leader, enhances global workforce engagement with secure, high-quality video delivery. As the design lead for a new team, I lead the redesign of the customer and admin portal. I introduced a design thinking mindset and streamlined workflows from project initiation to completion. The revamped portal offers enhanced navigation and flow, boasting a new UI and customizable theme adhering to accessibility standards. I established a design system to ensure consistency across product lines and unify the overall product. Simultaneously, I contributed to the development of the next product concept and upcoming features.